Terms & Conditions

Enchanted Wax pride themselves on creating high quality wax melts and candles and we appreciate and value each and every customer. Our Terms and Conditions are listed below so please do not make a purchase if you do not agree to them.

Overview

This website is operated by Enchanted Wax. Throughout the site, terms 'We', 'Our and 'Us' refer to Enchanted Wax. By using the website and/or making a purchase, you are entering an agreement that you accept our Terms & Conditions. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or making changes to our website Our store is hosted with WooCommerce who provide us with the platform we use to sell our products.

Online Store Terms

You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). We reserve the right to refuse service to anyone for any reason, at any time. We are not responsible if information is not current or up to date. This website is used for general information purposes only. Decisions must not be made based solely on the information given here, any reliance will be taken at your own risk. You must not transmit any worms, viruses or any code of a destructive nature to this online store. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree to not duplicate, reproduce copy, sell, resell or exploit any portion of the service or products without express written permission by us. The content of our website, social media, promotional materials and emails including all text, trademarks, logos and any other design are protected by copyright laws in the UK. Enchanted Wax does not allow any unauthorised attempt to copy, modify, distribute or reproduce any content from our website or social media.

Modifications to the service, products and prices

Prices and products are subject to change at any time, without notice. We reserve the right to discontinue any product or service at any time. All products or services may have limited quantities and are subject to return or refund only through terms of our refund policy. All products are hand made so will differ in colour and style from time to time. Though we have made every effort to make the products online look the same as they are in real life, we can not guarantee your monitor display will reflect them accurately.

Billing and Account Information

We reserve the right to refuse any order for any reason. We may also limit quantities purchased per person, per household or per order. These restrictions may also include orders placed by the same account, payment card, shipping address or billing address. You agree to provide current, complete and accurate account details, contact details, delivery address and payment details so we can process your order as quickly as possible. If your details change or payment expires you must update them.

Damaged Goods

At Enchanted Wax we check our products are of the highest quality before dispatch. Should you receive an item you are not satisfied with, you must contact us within 48 hours at enchantedwax@hotmail.com, with your order reference number and contact details as well as images of the product. We will discuss your options with you thereafter. If your order is damaged from the courier we advise you refuse delivery. Unfortunately sale items cannot be returned or refunded.

Returns and Refunds

Refunds are only eligible to be received within 14 days of purchase if you have changed your mind. The item must be unused and in the same packaging as you received it. All refunds will be subject to items returned in a saleable condition. Please contact us at enchantedwax@hotmail.com, with your order reference number and contact details to arrange a return. Return postage will be paid by you. Unfortunately sale items cannot be returned or refunded.